Effective Date: 30 May 2026
At OZARK TRADING SDN BHD. (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit https://ozhome.shop/ (“Website”) or purchase products from us.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1. General Terms
You must be at least 18 years old (or the legal age in your jurisdiction) to make a purchase.
All purchases are subject to product availability.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Account Registration
You are responsible for maintaining the confidentiality of your login details.
Notify us immediately of any unauthorized account activity.
3. Orders & Payments
All prices are listed in MYR and are subject to change without notice.
We accept FPX and eWallet only.
Orders are processed only after payment confirmation.
If an item is out of stock, we will notify you and issue a refund if applicable.
4. Shipping & Delivery
Shipping costs and delivery times vary based on location and carrier. (Usually between 5 to 7 days)
Risk of loss transfers to you upon delivery.
Delays due to unforeseen circumstances (e.g., weather, customs) are not our responsibility.
5. Returns & Refunds
Our return policy is 7 days from the delivery date.
Items must be unused, in original packaging, and with proof of purchase.
Refunds will be processed to the original payment method within 30 business days.
Shipping costs for returns are the customer’s responsibility unless the return is due to our error.
6. Intellectual Property
All content on our website (logos, text, images) is our property and protected by copyright laws.
Unauthorized use, reproduction, or distribution is prohibited.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our website.
Our total liability for any claim related to our services is limited to the purchase price of the product in question.
8. Privacy Policy
Your personal data is handled in accordance with our Privacy Policy, which is incorporated into these Terms.
9. Governing Law
These Terms are governed by the laws of Malaysia, and any disputes will be resolved in its courts.
10. Changes to Terms
We may update these Terms at any time. Continued use of our website constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
OZARK TRADING SDN BHD
Website: https://ozhome.shop/
Contact : 011-24359408
Email: support@ozhome.shop
Address : NO 1, 1ST FLOOR, SS15/8A , SS 15,47500 SUBANG JAYA, SELANGOR.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.